Shipping Policy
1. Introduction
Thank you for shopping with Hema Creative Hub. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders placed on our website www.hemacreativehub.com.
2. Shipping Charges
- Orders Below ₹999: A shipping charge of ₹150 will be applied.
- Orders ₹999 and Above: Shipping is free for all orders.
3. Shipping Timeline
- Processing Time: Orders are processed and dispatched within 1-3 working days from the date of order confirmation.
- Delivery Time: Delivery will typically occur within 2-5 working days from the date of dispatch.
4. Shipping Locations
We currently ship to all locations within India. If you need to know if we deliver to your specific area, please contact us at hemacreativehub@gmail.com.
5. Delivery Method
We use reliable courier services to ensure that your order reaches you safely. The delivery method will depend on the shipping location and size of the order.
6. Order Tracking
Once your order has been dispatched, you will receive an email with tracking details so you can monitor the status of your shipment.
7. Delivery Issues
If you experience any issues with your delivery, such as delays or damage, please contact us immediately at hemacreativehub@gmail.com. We will assist you in resolving any problems with your order.
8. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues arising from incorrect or incomplete address details.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Refunds page.
10. Contact Us
For any questions or concerns regarding shipping, please contact us at:
- Email: hemacreativehub@gmail.com
- Address: Hyderabad, India