Refund and Returns Policy
Overview
Our refund and returns policy lasts 7 days from the date you received your order. If 7 days have passed since the receipt of your order, we cannot offer you a refund.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must take a video while opening the package.
How to Request a Return
- Video Evidence: When opening the package, record a video to document the condition of the item.
- Email Us: If you receive an incorrect or damaged item, email us at hemacreativehub@gmail.com. Include your order details and the video of the opening process.
Return Process
- Review: Our team will review your email and video within 7 days.
- Pickup Arrangement: If your claim is deemed valid, we will contact you to arrange a pickup for the return.
- Return Shipping: Once we receive the returned item, the amount will be credited to your account within 7 working days.
Important Notes
- Shipping costs for returns are non-refundable and will be deducted from your refund.
Need Help?
For any questions related to refunds and returns, contact us at hemacreativehub@gmail.com.