Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days from the date you received your order. If 7 days have passed since the receipt of your order, we cannot offer you a refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • You must take a video while opening the package.

How to Request a Return

  1. Video Evidence: When opening the package, record a video to document the condition of the item.
  2. Email Us: If you receive an incorrect or damaged item, email us at hemacreativehub@gmail.com. Include your order details and the video of the opening process.

Return Process

  1. Review: Our team will review your email and video within 7 days.
  2. Pickup Arrangement: If your claim is deemed valid, we will contact you to arrange a pickup for the return.
  3. Return Shipping: Once we receive the returned item, the amount will be credited to your account within 7 working days.

Important Notes

  • Shipping costs for returns are non-refundable and will be deducted from your refund.

Need Help?

For any questions related to refunds and returns, contact us at hemacreativehub@gmail.com.

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